Refund mechanics, store policy changes, and revenue defense tactics for app developers.
When a customer asks Apple for a refund, Apple asks you first. Here's exactly what the CONSUMPTION_REQUEST notification contains, what Apple expects back, and why most developers silently forfeit.
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For orders placed after August 3, 2026, Google passes the cost of lost chargebacks to developers. Here's how the new pendingRefundReviewNotification and orders.reviewrefund flow works — and how to automate it.
Blanket-declining every refund is as wrong as ignoring them. A field guide to writing refund policy rules that protect revenue and your review score at the same time.